Order taking services are good for business

Order taking services are good for business

Customers determine the success of any business so it is vital that clients can get through to you with ease. Statistics reveal that 70 per cent of new customers will hang up the phone, if their call isn’t answered with 25 seconds and first impressions are key if you want loyal customers that keep coming back.

Nothing frustrates people more than phoning a company and being transferred from one automated phone line to another, having to listen to a robotic voice saying press one for this or two for that, is something most consumers find highly frustrating, so letting customers hear a comforting human voice when placing an order, can only benefit your business.

Opting for an order taking service can bring many advantages to your company. Consumers want company sale lines to be available outside of normal working hours and also at weekends. One benefits of an order taking service is that most order- taking answering service companies are able to provide phone coverage for 24 hours a day, seven days a week.

Missing a customer order is an opportunity lost, so it is important that every call coming into your company is answered promptly and that any problems or orders are dealt with efficiently.

An order-taking answering service company can provide the necessary staff and back up call centre support. This will not take up any additional space in your company organization for workers, as you do not have to accommodate new staff.

Being able to answer more calls will only enhance your business, by taking more calls you take more orders, which inevitably means you take more money. What’s more, these companies provide professionally trained staff which will be able to give your customers the best experience, making them more likely to come to your company for more.

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